There are several myths about Crescent Processing Company that you need to learn about. Then you can see the value that this business really offers.
They don’t have a good reputation with the BBB.
It is true that right now the BBB hasn’t offered Crescent Processing Company accreditation. However, it is also important to point out that there is less than 1% of the customers that file any type of complaint about them. This means out of over 65,000 merchants less than 300 of them have felt there was reason to file a complaint with the BBB.
When a merchant does have a complaint, it is the policy and procedure of Crescent Processing Company to resolve it as quickly as possible. However, to be fair, not all merchants give them the opportunity to do so. They file a complaint with the BBB first instead of using the internal channels the business offered.
It is also important to point out that under such circumstances; the grading system of the BBB isn’t accurate. It can lead consumers to think that Crescent Processing Company isn’t doing what they should – but that isn’t the reality of the situation.
Crescent Processing Company Holds Funds Deliberately
The funds may be held by Crescent Processing Company for a period of several days. This is often necessary to ensure that the transactions are complete. The funds are never held any longer than necessary for this type of business. There are several reasons though that warrant the funds to be held for a couple of days before being released to the merchants.
Any time that Crescent Processing Company feels that there may be a risk of fraud, funds will be held. This is a standard practice for all types of business in this field. Drastic changes in the amount of earnings for a merchant can cause the account to be flagged for further review. Someone that normally makes $1,000 a day that suddenly makes 10 times that amount will be flagged for example.
A complete investigation by Crescent Processing Company can take several days to complete. We want to protect our merchants at all costs, and we make sure such transactions are legitimate. Once that has been proven, then we will immediately release those funds to the merchant.
No Copy of the Application was Given to me
The sales agents for Crescent Processing Company don’t use paper applications. This will eliminate fraud based on rates or fees being changed after they have been signed. Since ISA’s get paid on commissions, this has been a common problem for many such businesses out there.
Merchants get confused when there are tons of papers that they have to look at and sign. With Crescent Processing Company, our agents always have a laptop with them so that the forms can be signed electronically. This means there is absolutely no way the rates or fees can be changed after a merchant has signed them.
The system is designed to erase ALL signatures if there are any changes AFTER the signatures are made. This is a way for everything to stay legitimate. We also go a step further with the use of a 3rd party confirmation line. This will record the calls for all sales between the ISA and the merchant. All of the information has to be verified before the contract will be considered valid.
Crescent Processing Company makes ISAs Pay for Laptops
Every ISA for Crescent Processing Company is given a laptop and they get proper training about how to use it. They do have to pay a deposit of $300 but it is taken out in payments of $25 from each sell they make until it is paid.
When the ISA is no longer working for Crescent Processing Company, the laptop has to be returned. As long as it is returned in good condition, that $300 deposit will be given back to them. They are allowed 2 weeks from termination of employment to return it.
They can even mail it back at the company’s expense. If the ISA doesn’t return the laptop in that time frame then they will be charged for the full cost of it. If there are extenuating circumstances that prevent them from returning it in two weeks, Crescent Processing Company strives to make reasonable accommodations.
Merchant Terminals aren’t Really Free
All merchants that work with Crescent Processing Company get free merchant terminals. They will continue to use them as long as they continue the business relationship with the company. There is never any charge for the use of equipment unless they end the relationship and fail to return the equipment.